Intake Audit: Example Law Group (Sample)

This is a sample. The business is fictional, and every name, time and reply is made up. It shows what your $149 Intake Audit review looks like: how we test, what we saw, and what to fix first. Your own review covers your business and arrives within 2 business days of the test.

A fictional family-law firm · Test day: a Tuesday · Prepared by Ahmed Abdelmenem, Intakra · Sent that Thursday

Summary

Your website form confirmed the inquiry right away, but the automatic email only said "we received it," with no next step. A person first replied 9 hours 16 minutes later. The email inquiry, sent during business hours, got a clear, helpful reply after 4 hours 38 minutes. The fastest fix is free: rewrite the automatic reply so it tells people what happens next and when.

How we tested

• Both inquiries used a labeled test name, "Jordan Test (Intakra audit)" and "Casey Test (Intakra audit)". Each one said it was the Intakra test and that no real person or matter was involved. They gave the case type only ("family law, divorce"): no facts, no dates, and no names of other parties.
• You knew the test day, and your team could tell these were tests. A real inquiry might be handled faster or slower, so read these times as a snapshot of your process, not as an exact benchmark.
• We used only your public form and published email. We can't see phone calls or texts, so those aren't measured here.
• Each inquiry was watched for 48 hours. The test person didn't reply during that time, so we could see whether anyone followed up.

Timeline

All times and replies in this sample are made up for illustration.

What worked

• The form worked. It submitted on the first try and showed a confirmation page.
• The replies from your team were clear and friendly. Both gave the consultation fee, offered two times, and listed what to bring.
• The replies stayed on process. They covered next steps and scheduling, not the matter itself.

What to fix (in priority order, free fixes first)

1. Make the automatic reply say what happens next. Free, about 20 minutes, office manager.
   • What we saw: the email said only "we have received your inquiry."
   • What to change: add who will reply and by when ("by 10 a.m. the next business day"), how to request a consultation (your team confirms the time after its usual conflict check), and the consultation fee if you publish it.
2. Acknowledge emails the way the form does. Free, about 10 minutes.
   • What we saw: the email got no acknowledgment, and its first reply came 4 h 38 min after it was sent.
   • What to change: turn on an auto-reply on the intake inbox using the same text as fix 1, and check the inbox at set times during the day.
3. Add one follow-up when someone goes quiet. Free (a saved template), 10 minutes.
   • What we saw: no follow-up during the 48 hours on either inquiry.
   • What to change: send one short check-in about 24 hours after your first reply.
4. Overnight inquiries wait until morning. Needs a tool.
   • What we saw: the after-hours form waited 9 h 16 min for a person.
   • What to change: fix 1 and the suggestions below help for free. A personal, immediate reply at night needs a tool or a person on call.

Suggestions for family-law inquiries (optional)

These aren't faults. Some family-law firms do them because other people can sometimes see a person's inbox or phone.

• Neutral subject lines. Your automatic email's subject read "Your Divorce inquiry." A subject like "Your message to Example Law Group" keeps the case type out of inbox previews. Free, 5 minutes.
• A contact-preference question. Add two optional questions to the form: "How should we contact you? (Email / Phone call / Either)" and "If we call and you don't answer, is it OK to leave a voicemail? (Yes / No / Not sure)". Free, 15 minutes.

How Intakra could help

If you'd like the overnight gap closed, Intakra is designed to reply in about a minute to website form and email inquiries, day or night. It says it's an automated assistant, collects contact details and case type only, and sends your office a consultation request. Your team then gets the other party's name, runs its own conflict check, and confirms the time. It runs in your own accounts, and you review every lead. The free fixes above are worth doing either way.

The fine print

• Full refund if you don't find the review useful: just reply within 7 days of receiving it. You keep the review either way.
• If you go ahead with an Intakra setup within 30 days of receiving this review, the $149 is credited toward the setup fee.
• We keep our test log and this review for up to 12 months (longer only if you hire us), delete raw test replies after 30 days, and delete everything sooner if you ask.